Accounts Receivable Administrator (CR742)

Our client, a FMCG manufacturing company based the Plankenburg area of Stellenbosch is looking for an Accounts Receivable Administrator to join their finance team.

This is a perfect position for growth, offering significant exposure to both financial and operational aspects of the business.

This role combines core AR functions with crucial order processing duties, ensuring accurate invoicing, timely collections, and a smooth customer experience from the moment an order is placed to the moment payment is received.

KEY PERFORMANCE AREAS

Order Management & Logistics Coordination:

• Process Orders: Review customer orders received via phone, email, and online portals.

• Coordinate Fulfillment: Proactively monitor order status, coordinate with the Sales, Warehouse, and Logistics teams (including co-packers) to ensure timely picking, dispatching, and resolution of discrepancies.

• Proof of Delivery (POD) Management: Upload all PODs for Syspro processing and complete regular POD reconciliations, communicating outstanding/invalid lists to the warehouses.

Accounts Receivable & Invoicing:

• Invoicing: Generate, distribute, and verify invoices and credit notes promptly and accurately, ensuring full compliance with contractual terms and pricing.

• Payment Processing: Accurately record and apply customer payments to their accounts and perform payment reconciliations.

• Customer Accounts: Open and update customer account details, including sending monthly statements.

• Financial Administration: Assist with general administrative tasks, such as filing and data entry, to support the smooth operation of the Finance department.

Collections & Customer Service:

• Collections: Monitor customer accounts to identify and follow up on overdue accounts and customers exceeding their credit terms via phone, email, or mail.

• Query Resolution: Serve as the primary point of contact for customer inquiries regarding order status, delivery, account balances, invoices, and payment status.

• Communication: Provide professional and courteous assistance to resolve customer issues related to billing or delivery, escalating complex issues when necessary.

REQUIREMENTS

• Tertiary Education in a relevant field (e.g., Finance, Accounting, Business Administration) is required.

• Previous experience in order processing, customer service, or administrative roles, preferably in a retail, manufacturing, or distribution environment.

• Proficiency in using Microsoft Office applications (Word, Excel, Outlook).

• Strong knowledge of accounting principles and accounts receivable best practices.

• Proficiency in accounting software (Syspro) is essential.

• Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

• Excellent communication skills (verbal and written), negotiation skills, and a strong customer-focused approach.

• Proven problem-solving abilities and a proactive attitude towards meeting customer needs.

• Ability to prioritize tasks, meet deadlines, and work effectively both independently and collaboratively within a team.

SALARY

Negotiable (depending on experience)

Please use the following reference number in the subject line of your email:  CR742 when applying for this position. Please submit your CV in Word Format to info@cardosorecruitment.co.za.  Kindly consider your application unsuccessful should you not receive feedback within 1 week.