Our client, a values-driven, multi-faceted company based in the heart of the Winelands is looking for a stellar Continuous Improvement Manager to join their highly engaged and motivated team of professionals!
Specifically, the CI Manager is something of a “business engineer” that will develop, monitor and elevate the performance of the company’s vital business systems and processes.
Your responsibility will be to maintain efficiency and quality in the workplace. You’ll evaluate current business practices, looking for ways to improve productivity and customer service, reduce costs, and make the best use of company resources.
KEY PERFORMANCE AREAS
Analysing company processes and procedures.
Developing process enhancement strategies.
Investigating shortfalls, issues, and complaints in current business processes.
Establishing norms and standards of company performance.
Monitoring staff performance and organizational processes.
Collaborating with other stakeholders to enhance productivity and staff satisfaction.
Communicating ideas and opinions to other members of management.
Managing staff cohorts and teams of various sizes.
Training, mentoring, and guiding team members in new processes.
Staying up-to-date with developments in management and process optimization.
SLA measurement & management thereof.
Business processes documentation ("SOP's").
Deployment of technology to improve efficiency and business process monitoring.
Operational risks identification, documentation ("risk matrix") with mitigating actions.
Experience in project management (with associated tools).
Measurable operational reporting.
A degree in industrial engineering and / or MBA would be beneficial.
Recognized qualification in formal improvement methods (Lean Six Sigma Green Belt).
Demonstrable computer skills - proficient in Excel & Sharepoint.
Evidence of driving process improvements to improve efficiency and financial performance in previous roles
A sharp eye for identifying weak points in processes and organizational structures.
A strategic and analytical mindset.
An excellent communicator with top-notch presentation skills.
A thorough understanding of the latest process enhancement strategies.
Dynamic thinking and problem-solving abilities.
Leadership and mentoring skills.
Confidence in your abilities to lead organizational change.
Negotiable, depending on qualification and prior experience
Please use the following reference number in the subject line of your email: CR454 when applying for this position. Please submit your CV in Word Format, your salary expectation and notice period to firstname.lastname@example.org. Kindly consider your application unsuccessful should you not receive feedback within 1 week.