Key Account Administrator (CR545)

Our client, an FMCG Manufacturing company seeks a suitably qualified Key Account Administrator at their Head Office in Southern Paarl.


The Key Account Administrator acts as the connecting piece between the Customer and the Sales Person by processing orders, keeping track of customer information and providing post sale customer reports, collecting, organizing, and filing sales orders using knowledge of paper and electronic filing systems.


KEY PERFORMANCE AREAS

Export Sales

  • Receive export contracts

  • Ensure client account details are up to date / sending take on forms

  • Send contract details to factory and logistics

  • Load contracts to Dropbox/OneDrive and contract sheets

  • Update shipment schedules

  • Daily correspondence with clients / handling queries

  • Daily correspondence with factory / logistics

  • Drafting Sales Confirmations where necessary

Domestic Sales

  • Daily correspondence with clients / handling queries

  • Daily correspondence with factory / logistics / admin / lab

  • Drafting quotes and contracts

  • Ensure client account details are up to date/ Sending take on forms

  • Send contract details to factory and logistics

  • Load contracts to Dropbox/OneDrive and contract sheets

  • Coordinating local orders and deliveries for all factories

Client visits

  • Arranging payments for COD orders

  • Sending Invoices / Delivery notes / COA's

  • Arranging collection of empty drums from client sites

  • Customer Care / Samples

  • Sending annual customer satisfaction questionnaires

  • Update of Quality Documents folder on Sharepoint

  • Sending sample requests to lab

  • Daily follow ups, sample details and results

  • Sending sample waybills and COA's

  • Invoicing of samples when necessary

  • Updating customer visit schedule

PR and Marketing

  • Ordering and arranging marketing materials

  • Trade show applications and arranging materials

  • Linkedin, Website and other digital marketing

Stock

  • Weekly group stock reports SA and EU

  • Managing intergroup stock between Malelane and the rest of the group


REQUIREMENTS

  • Tech-savvy and have a strong eye for detail to accurately maintain a database of customer information.

  • Strong communication skills.

  • Their ability to navigate these situations directly affects the revenue of their employer.

  • Defusing upset customers using interpersonal communication skills

  • Using Microsoft Office Suite to maintain sales figures and create presentations

  • Presenting sales data to sales management

  • Be able to perform under pressure

  • At least 3 -5 years’ experience in the Key Account Administrator field

  • Added advantage would be if candidates is from the fruit juice concentrate / fresh fruit / beverage industry


SALARY

R28 000 – R35 000 CTC, pension and medical aid included


Please use the following reference number in the subject line of your email: CR545 when applying for this position. Please submit your CV in Word Format. Kindly consider your application unsuccessful should you not receive feedback within 1 week.

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